A survey was undertaken by Audit South West for Urgent Health UK (UHUK), the Out of Hours member organisation, with staff from all organisation members encouraged to take part. Across 14 questions the survey sought the views of staff about BrisDoc’s culture with respect to patient safety. Our overall score was an impressive 81 compared to the survey average score of 78, the higher the score the more positive staff felt.
BrisDoc staff rated highly our approach to keeping patients safe with respect to having for example:
- Good procedures and systems for preventing errors from happening,
- Good supervision for trainees,
- A climate provided by senior management that promotes patient safety.
Staff also said that:
- medical errors are handled appropriately
- we actively do things to improve patient safety,
- it is easy for staff to ask questions if they do not understand something,
- managers will look into potential serious safety incidents if raised by staff,
- we do a good job of training new staff.
You said BrisDoc is a good place to work and that BrisDoc’s management was doing a good job.
Some of the comments you included in the survey were as follows:
“I Have worked for BrisDoc for over 3 years now and from day one it was very clear to me that BrisDoc are an organisation who truly believe and follow through with their mission statement, ‘patient care by people who care’ as well as their values of Patient, Workforce, Quality and Resource Care.”
“I feel that BrisDoc provide a safe, effective and caring service that staff feel proud to be part of.”
“BrisDoc is Brilliant”