NHS 111 is the telephone helpline for when you urgently need medical help or advice but it’s not a life-threatening situation.
It’s open 24 hours a day, every day of the year and is free to call from your landline or mobile phone. Using 111 will help you get the right care, first time, and can save you time, effort and unnecessary journeys.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service such as minor injuries or the out-of-hours GP
- you don’t know who to call or you don’t have a GP to call
- you need health or medical information, or reassurance about what to do next.
When you call 111, you will talk to trained advisers or nurses, who will assess your symptoms then give you the healthcare advice you need, or direct you straight away to the local service that can help you best. If it is an emergency, an ambulance is dispatched immediately.