We would like to say a huge congratulations to our partners, Care UK who provide the NHS111 side of the SevernSide Integrated Urgent Care Service, who have recently been inspected & rated as ‘Outstanding’ by our regulators, the Care Quality Commission.

CQC reported particular areas of outstanding practice including:

• The implementation of a safeguarding hub, accessible 24 hours a day, to improve referrals for children and adults in need or at risk of abuse.
• a well-embedded culture of high quality sustainable care.
• a strong focus on continuous learning, quality improvement and risk management from complaints and incidents and performance management which included joint working and shared governance with partner organisations.
• a strong focus on staff wellbeing.

The full report can be found here: CLICK HERE