Bank Health Navigator – CKMP

Bank Health Navigator – CKMP

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On 9th October 20269th October 2026By In Operational & Support Staff Vacancies, Work With Us

Join us at Charlotte Keel Medical Practice and work with our dynamic team 

We need a Health Navigator to play a vital role as the first point of contact for patients, assisting them in accessing the right services and creating a welcoming experience at the Practice. The post holder will support administrative processes and complete additional tasks as required to ensure smooth and efficient workflow for patients, the clinical team and wider healthcare partners. You will treat patients with confidentiality, respect, and empathy, liaising with other professionals to resolve issues relating to patient care and signposting patients to the most appropriate clinician or service. Whether you’re helping someone access urgent care or providing calm support in emotionally charged moments, your actions will shape someone’s day, for the better.

Why Join Our Team?

Make a Lasting Impact

  • Play a vital role in welcoming patients, visitors, and colleagues. Helping them access the right care in a courteous, efficient, and supportive way
  • Empower individuals to take control of their health and work towards healthier, more stable lives
  • Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included

Supportive, Collaborative Culture

  • Work closely with clinicians, administrators, and partner organisations to provide seamless, high-quality patient experiences
  • You’ll join a team that has your back, mentoring, supporting and developing one another

Professional Growth and Recognition

  • We support your professional development with supervision, CPD and training bonuses
  • As an Employee Ownership Trust, you’re a co-owner empowered to shape the future of our organisation and take part in decision-making
  • High energy, High reward. If you like being on the go and making a tangible difference, you’ll thrive here

Recognising Your Value

  • Salary £13.72 per hour
  • Zero-hour contract (Mon – Fri, 6 hour shifts between the hours of 07:45 – 18:45 depending on practice requirement)
  • Accrued annual leave, NHS pension and discretionary annual bonuses
  • Benefit from comprehensive wellbeing support, NHS discounts, and cycle-to-work options and employee assistance programme

Join a Leading Social Enterprise As part of BrisDoc, an employee-owned social enterprise, you’ll be empowered as a co-owner to shape the future of healthcare delivery. We’re deeply committed to equity, diversity, inclusion, sustainability, and innovation, ensuring your career grows in a direction aligned with your values.

Who We’re Looking For

  • Educated to GCSE level (or equivalent) with grade C or above in English
  • Good general computer skills – experience of using Microsoft Office e.g. word, excel
  • Excellent attention to detail and accuracy skills
  • Clear, adaptable communicator (written and verbal), to meet the needs of the recipient and remain calm under pressure
  • Able to work within a team and take instruction as required
  • Ongoing commitment to personal development and self-motivated
  • A passion for helping people, whatever their background or circumstances

Please review the Job Description via link below for more information about the role.

Job description: CKMP Bank Health Navigator JD

Ready to Make a Difference?  

For an informal, confidential conversation about this role, please contact:

Apply or learn more here: Click here

Join us at Charlotte Keel Medical Practice, where you can truly make healthcare inclusive, meaningful, and deeply rewarding.

Please note that BrisDoc is not able to offer visa sponsorship for this role. 

General Duties:
You can read the full list of general duties and expectations HERE

We are committed to environmental sustainability. We strive to reduce our carbon footprint and promote eco-friendly practices in healthcare. Be part of a team that values a healthy planet as much as healthy communities.

To enable us to deliver excellent patient care, we need people from all backgrounds, with a range of experiences, so that we are truly representative of the communities we serve.
We are working hard to increase diversity and inclusion within our organisation including:

  • people from Black, Asian and Minority Ethnic communities
  • disabled people
  • LGBT+ communities
  • all ages, faiths, religions and genders

We want to encourage individuals from all backgrounds, experiences and beliefs, who share our mission of ‘patient care by people who care’ to work with us.

We reserve the right to amend the closing date for this vacancy depending on application levels.

Post expires at 11:59pm on Sunday 25th October 2026

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