Health Navigator Supervisor at Charlotte Keel Medical Practice

Health Navigator Supervisor at Charlotte Keel Medical Practice

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On 9th October 20269th October 2026By In Operational & Support Staff Vacancies, Work With Us

Join us at Charlotte Keel Medical Practice and work with our dynamic team 

We need a Health Navigator Supervisor to work at our main site, responsible for the day-to-day supervision, coordination, and performance of the Health Navigation Team within Patient Services. The post holder will provide operational leadership, oversee workload management, maintain service standards, and support the development and wellbeing of Health Navigators. We are committed to the effective delivery of high-quality patient navigation, appointment management and patient access services.

Why Join Our Team?

Make a Lasting Impact

  • Provide day-to-day supervision and line management of the Health Navigation Team
  • Work closely with clinical colleagues to respond to changes in demand, urgent patient needs and operational pressures

Supportive, Collaborative Culture

  • Participate in team meetings, leadership meetings and training activities
  • You’ll join a team that has your back, mentoring, supporting and developing one another

Professional Development and Portfolio Opportunities

  • Benefit from NHS discount schemes, cycle-to-work options, and an employee recognition platform with exclusive offers
  • Supervision, CPD and Development opportunities supported for all staff
  • As an Employee Ownership Trust, you’re a co-owner, empowered to shape the future of our organisation and take part in decision-making

Recognising Your Value

  • Salary hourly rate of £14.41 – £15.07
  • full time, 37.5 hours per week working Monday to Friday. This role involves a rotating shift pattern, with shifts starting from 07:45 and finishing at 18:45
  • NHS pension, enhanced pay rates, and medical indemnity cover
  • Generous annual leave entitlement, NHS pension and discretionary annual bonus
  • Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme and Employee Assistance Programme

Join a Leading Social Enterprise As part of BrisDoc, an employee-owned social enterprise, you’ll be empowered as a co-owner to shape the future of healthcare delivery. We’re deeply committed to equity, diversity, inclusion, sustainability, and innovation, ensuring your career grows in a direction aligned with your values.

Who We’re Looking For

  • Educated to GCSE level (or equivalent) including English and Mathematics
  • Evidence of continuing professional development
  • Proficient in Microsoft Office applications and digital systems
  • Experience handling complex or challenging patient interactions
  • Significant experience in a patient-facing customer service or healthcare administration role
  • Significant experience using clinical systems such as EMIS Web within a GP Practice or Primary Care setting.
  • Self-motivated and organised
  • Committed to delivering high-quality patient care and service excellence

Please review the Job Description via link below for more information about the role.

Job description: CKMP Health Navigator Supervisor JD

Ready to Make a Difference?  

For an informal, confidential conversation about this role, please contact:

Apply or learn more here: Click here

Join us at Charlotte Keel Medical Practice, where you can truly make healthcare inclusive, meaningful, and deeply rewarding.

Please note that BrisDoc is not able to offer visa sponsorship for this role. 

General Duties:
You can read the full list of general duties and expectations HERE

We are committed to environmental sustainability. We strive to reduce our carbon footprint and promote eco-friendly practices in healthcare. Be part of a team that values a healthy planet as much as healthy communities.

To enable us to deliver excellent patient care, we need people from all backgrounds, with a range of experiences, so that we are truly representative of the communities we serve.
We are working hard to increase diversity and inclusion within our organisation including:

  • people from Black, Asian and Minority Ethnic communities
  • disabled people
  • LGBT+ communities
  • all ages, faiths, religions and genders

We want to encourage individuals from all backgrounds, experiences and beliefs, who share our mission of ‘patient care by people who care’ to work with us.

We reserve the right to amend the closing date for this vacancy depending on application levels.

Post expires at 11:59pm on Sunday 25th October 2026

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