Job overview
The core purpose of the role is taking the calls from Health Care Professionals and entering them onto our patient database system for our clinical team to triage as part of a team.
Successful applicants in this role will recognise the importance of a patient-focused service, have excellent interpersonal and customer service skills, a good standard of IT literacy and have high attention to detail.
- Hours: Part time 8 hours (weekend only) (1x shift per week)
- Rates of pay: £13.72 per hour Weekday & weekday evening, £15.37 per hour weekends and overnights
- Generous employee benefits package: Including an annual discretionary bonus, NHS Pension (offering 14.37% employer’s contribution), cycle schemes, flexible working, holiday buy back, We offer a competitive salary for all roles which is dependent upon the role, weekday or weekend and shift timings. In addition to your salary, we have three annual discretionary bonuses and the ability to participate in exciting and worthwhile opportunities via the BrisDoc community fund and many more.
- Locations: Primarily based in Osprey Court although could be expected to attend various bases within Bristol, North Somerset and South Gloucestershire
- Terms & Conditions: Brisdoc Terms and Conditions will apply
Main duties of the job
- To answer calls to the professional line from health care professionals.
- To guarantee a professional and informed response to the caller.
- To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams.
- To ensure that such referrals are accurately entered onto the patient database system.
- To follow our safety calling process to ensure patient safety.
General Duties:
You can read the full list of general duties and expectations HERE
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BrisDoc Call Handler – Job Description
For more information, please contact the People Team on 0117 9370900 option 1 or email workwithus@brisdoc.org
To enable us to deliver excellent patient care, we need people from all backgrounds, with a range of experiences, so that we are truly representative of the communities we serve.
We are working hard to increase diversity and inclusion within our organisation including:
- people from Black, Asian and Minority Ethnic communities
- disabled people
- LGBT+ communities
- all ages, faiths, religions and genders
We want to encourage individuals from all backgrounds, experiences and beliefs, who share our mission of ‘patient care by people who care’ to work with us
Previous Applicants need not reapply.
Please note there is no sponsorship available for this role.
Post expires at 8:44am on Wednesday 7th October 2026