Mental Health Call Handler

Mental Health Call Handler

0
On 31st July 202631st July 2026By In Operational & Support Staff Vacancies, Work With Us

Mental Health Call Handler

SevernSide Integrated Urgent Care (IUC)

Permanent position

Quick facts

  • Pay
    • £13.72 per hour (weekday and weekday evening)
    • £15.37 per hour (weekends and overnights)
    • bank holiday enhancement rate
  • Contract: Permanent
  • Hours: Part time 24/7 rota
    • Example shift types: early, late, and overnight shifts across a rota
  • Location: BrisDoc Healthcare Services, Unit 21 Osprey Court, Bristol BS14 0BB (Whitchurch)
    • On-site role. No home working
  • Training and support: Paid training time and structured support

Why you’ll like working here

  • Meaningful work: you’ll help people get the right support at a critical moment.
  • You’re part of a team: you’ll work alongside clinicians and a Shift Manager on shift.
  • NHS Pension: employer contributions at 23.7%.
  • Annual leave: 25 days + 8 bank holidays, increasing with service (pro-rata).
  • Additional benefits: NHS Discount Scheme, Cycle to Work Scheme, tech and fleet schemes, employee recognition platform.
  • Annual bonuses: up to 2 bonuses per year (subject to scheme rules).

What you’ll do

  • Answer incoming calls from patients and healthcare professionals seeking urgent mental health support.
  • Listen carefully, ask the right questions, and capture key information clearly.
  • Record case details accurately on our clinical system, so clinicians have what they need.
  • Follow our safety calling process to protect patient wellbeing.
  • Manage referrals and update the patient database to support joined-up care.
  • Help the team run smoothly, including supporting the Shift Manager with day-to-day coordination.
  • Some shifts are fast-paced. You’ll work to clear processes and you won’t be doing it on your own.

What you’ll need

  • A calm, kind approach and the ability to speak to people with empathy and respect.
  • Clear communication and good listening skills.
  • Confidence using computers and updating records accurately.
  • Reliability, punctuality, and flexibility to work across a 24/7 rota (including nights/weekends).
  • A strong sense of confidentiality and professionalism.
  • A valid full driving licence

Nice to have (not essential):

  • Customer service or call handling experience, or experience in a health or care setting.

If this sounds like you, but you don’t meet every point, we’d still love to hear from you.

Apply Now

For more information, contact the People Team on 0117 9370900 option 1 or email workwithus@brisdoc.org.

BrisDoc is committed to inclusion. We need people from all backgrounds and experiences so we reflect the communities we serve. If you need adjustments at any stage of the application process, tell us what would help.

Please note: there is no sponsorship available for this role.

Job Description: Mental Health Call Handler – Job Description..

Post expires at 11:59pm on Friday 14th August 2026

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