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Mental Health Call Handler SevernSide Integrated Urgent Care (IUC) Permanent position Quick facts Pay £13.72 per hour (weekday and weekday...

To primarily transport clinicians to the homes of patients in order to provide medical assistance. The post holder will also be responsible for the maintenance of the vehicle during each shift. At all times drivers must carry out duties in a safe and legal manner ensuring that all vehicles are maintained and driven within current driving regulations and codes, principally the Road Traffic Act and Highway Code.

Our Mental Health Integrated Access Partnership is revolutionising the way we meet the urgent healthcare needs of patients experiencing a mental health crisis. We provide responsive care in the community, avoiding distressing hospital admissions.

Since the inception of our Mental Health service in February 2021, we have achieved an astonishing 99.9% reduction in NHS111 mental health calls being directed to A&E. We are passionate about getting patients the right care, in the right place, at the right time, and you can help us achieve that.

As a Shift Manager, you will be at the heart of our new Mental Health service, ensuring its efficient and effective operation. Your leadership and dedication will drive our mission to deliver compassionate, timely, and high-quality care to our community. By leading the team, you will make a significant impact on the lives of those in need, ensuring they receive the right care at the right time.

As a growing healthcare provider in the South West region, we are now looking to expand our team by recruiting into the role of Call Handler daytime, evenings and weekends.

BrisDoc provides the Severnside Integrated Urgent Care service for the NHS. We pride ourselves on being a fantastic place to work and we strive to ensure our teams feel valued, supported, developed and part of a family. We want to make sure every member of the team feels proud of the work they do and the service that we offer to over 1 million patients across Bristol, North Somerset and South Gloucestershire.
Our call handling team predominantly manage our incoming calls from healthcare professionals, with an element of telephone patient contact too.

Successful applicants in this role will recognise the importance of a patient-focused service, have excellent interpersonal and customer service skills, a good standard of IT literacy and willingness to sometimes work in more than one of our bases within Bristol, North Somerset and South Gloucestershire.

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